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Savaria
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Service and Repair

Looking for service for your Savaria product?

If your Savaria product is not working properly, contact the dealer who installed your product for service.

If your product is still under warranty, only the dealer who sold the original product can service your product. If you require service and your product is no longer under warranty, contact the dealer where you purchased your product or please contact us for information about dealers who can provide service in your area.

Due to the technical nature of our products and safety concerns, we only provide technical support to authorized Savaria dealers. Savaria sells parts to authorized Savaria dealers only.

If you need an Owner's Manual for a current product, see our Library to download the PDF. Installation manuals and other technical documents are available to authorized Savaria dealers only.

Dealer Support

If you are an authorized Savaria
dealer requiring technical support
Dealer-only Technical Support: 1.800.791.7999
(8am - 6pm ET, Mon - Fri)

Patient Care
If you need service for a Savaria ceiling lift, or other patient care product, please contact our Patient Care Group below:
USA: 1.866.891.6502
Canada: 1.877.304.5438
Elevator interior with wood paneling overlaid by a green ‘3‑year parts warranty’ badge.

Savaria Warranty


Download a copy of the warranty policy for Savaria products:
Warranty - North America 
Warranty - International 

Please note that many products are covered by a 36 month parts warranty.

Outdoor inclined platform lift installed beside a staircase, shown in the lowered position.

For Older Products

 
If you are looking for service on a non-current Savaria product or need an Owner's Manual, please contact us at 1.855.728.2742.

Non-current products include: Concord Liberty stairlift, Concord Kwiklift elevator, Concord Horizon elevator, Concord Versalift, Concord IPL, Concord Hampton elevator, P.A.L. VPL, ES-125 IPL, S64 and C65 IPL, Omega IPL, B.07, SL-1000, Handicare 950, Handicare 2000 stairlifts and M2 vertical platform lift.

Still unsure?

Not sure if your product is under warranty, or don’t know who installed your Savaria product? We might know the answer. Please complete the form, or call us with the serial number or job number of your product. You can also use this form to register a warranty for a newly purchased product.

Need help locating the serial number? Click here.

 

An elevator technician in process of installing a white framed Savaria Vuelift Mini winding drum elevator.

Find Serial or Job Number

To find the serial number or job number of your Savaria product click on the product name to see a guide.

Stairlifts

  • Savaria K2 or K2 Plus
  • Savaria Stairfriend 23
  • Handicare 1000 or 1100
  • Handicare 4000
  • Handicare Freecurve

Home elevators & lifts

  • Eclipse
  • Infinity
  • Zenith
  • Vuelift (all models)
  • Telecab

Vertical and Inclined platform lifts

  • Multilift
  • V1504 (All models)
  • Delta

Commercial elevators

  • Orion Hydraulic
  • Orion MRL

IMPORTANT: Safety notice for current owners of Savaria residential elevators